|
1.
Personal Service
We visit the client family to make them feel comfortable with us as
a home care agency. Home visits help us assess the client’s needs
directly, and they give us an ideal opportunity to evaluate our
prospective client’s personality and environment, aiding our efforts
to find the right match for them. After placement, we continue to
remain in contact to assure our client’s needs are being met to
their complete satisfaction.
2.
Courteous and Responsive Service
We provide speedy and courteous service at all times. Whenever
possible, we provide same-day service; but for optimum results,
especially on long-term placements, we prefer at least three-days’
notice. Our office hours are 8:30am - 5:00pm, Monday - Friday.
However, after-hours calls are answered by our On Call Supervisor.
3. Bonded
and Insured
Craig Cares is a bonded and insured home care agency, fully covering
our clients against property damage, theft and/or any employee
accidents that may arise on the job. All of our candidates are
experienced and carefully-screened providers of home care services
who have been selected on the basis of their excellent backgrounds,
skills and professionalism.
4.
Full-Service Accounting and Payroll Management
We will manage all of the cumbersome details of being an employer,
including computerized paychecks, handling Social Security,
Medicare, Unemployment, State Payroll Taxes, W-2 Transmittal Forms,
and Worker’s Compensation filings and responsibilities.
5.
Excellent Benefit Package For Our Employees
In order to insure that we retain the best employees in the field,
we offer our staff medical insurance and IRA matching funds.
Although few other of our competitors do this, we feel it is
important and necessary, as insuring our employee's health helps us
keep healthy, stable and satisfied employees on our assignments. And
since they are motivated to work well for our clients in order to
keep these jobs and benefits, we notice much less turnover and more
client satisfaction.
6. Client
Satisfaction
Craig Cares knows how important careful screening is to our clients,
and we do our utmost to provide qualified candidates with good work
histories and excellent references. If, for any reason, you’re not
fully satisfied, we’ll offer you other qualified candidates until
you find the one you want to retain on a long-term basis.
7.
On-going Caregiver supervision and direction
When you begin service, one of our office staff will come to your
home to introduce you to your caregiver. They will go over the care
plan with your caregiver to make sure you receive the care you need
and deserve. In addition we will make visits to spot-check our
aides' compliance with our scheduling and care management standards. |
.jpg)